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Call Centre Solutions
Call Centre Solutions
New
Fidelity Reports is part of the Fidelity Suite for Call Center Solutions powered by Jusan. The reports module includes a wide variety of statistical reports which may be configured using a set of filters, and according to the date and time ranges.
Call for details about price and availability
More info
Filters
The filters depend on the selected report and include the following possibilities: By groups, for a single group, by agents, for a single agent, by call type (inbound, outbound), by call origin (internal, external), by duration and by the caller’s prefix.
Options: Other options allows to select time intervals to group call waiting time in specific reports, to select which fields to include in the traffic by hours graphic, for example: attended calls, lost calls, number of active agents, etc.
Output
Each report may be obtained in 4 different ways:
- Displayed on screen
- Sent to the predefined printer
- Sent by email
- Stored in a file with one of the following formats: PDF, XLS, HTML, TXT, RTF
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